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Addressing Affordability – AWWA Webinar

If you are an AWWA member, this event is free of charge.  Non-members must pay a $125 webinar registration fee.

DATE:              February 28, 2018

TIME:               1:00-2:30PM (eastern)

REGISTER:      Here

This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities.  These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.”  Implementing a customer assistance program (CAP) is a way to ameliorate the effect of high water bills on vulnerable and low-income customers, an important and complex issue in many communities.  This webinar will give examples of different customer assistance programs currently utilized by utilities and an overview of rate-funded CAPs.