Updated Effective Utility Management Document

In 2007, an agreement was signed by several water and wastewater utility organizations to jointly promote Effective Utility Management (EUM) based on the Ten Attributes of Effectively Managed Water Sector Utilities and Keys to Management Success. Since then, EUM has become a widely-accepted and widely-used framework throughout the water sector.  Since 2007, a number of changes to the operating context have brought about new challenges and opportunities for water sector utilities.

In light of these changes, a group of utility and state leaders (including the Pennsylvania and Oklahoma drinking water administrators) working with the Association of Clean Water Administrators (ACWA), the Association of Metropolitan Water Agencies (AMWA), the American Public Works Association (APWA), ASDWA, the American Water Works Association (AWWA), the U.S. Environmental Protection Agency (EPA), the National Association of Clean Water Agencies (NACWA), the National Association of Water Companies (NAWC), and the Water Environment Federation (WEF) – collectively the “Collaborating Organizations” – conducted a review of the existing EUM Attributes and Keys to Management Success and identify suggested modifications. The result of their efforts was a document entitled, “Taking the Next Step:  Water Sector Steering Group Review of Effective Utility Management.”  A fact sheet about that document is attached and all of the materials of the EUM effort may be found at the following web site:  www.watereum.org.

Attachment — Effective Utility Management Fact Sheet