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Upcoming Webinars for Small Water Systems

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The Environmental Finance Center Network (EFCN) is hosting three new webinars focused on small system needs.  Please share these learning opportunities with your state’s small systems, assistance providers, and other interested parties.

  1. ENCOURAGING CUSTOMERS TO CONSERVE – PRICING AND NON-PRICING APPROACHES

DATE:    Thursday, May 31, 2018

TIME:    2:00-3:00PM (eastern)

REGISTER:  Click here

Water systems have a variety of reasons for wanting to encourage conservation, from environmental benefits to limited supply or treatment capacity. This webinar will explore pricing and non-pricing strategies that water systems can use to encourage their customers to conserve water. Attendees will learn how those approaches impact the system’s ability to cover the full cost of providing safe drinking water today and into the future.

 

  1. EPA TOOLS FOR SMALL PUBLIC SYSTEM WATER OPERATORS: ELECTRONIC PREVENTIVE MAINTENANCE LOGS

DATE:              Tuesday, June 19, 2018

TIME:               1:00-2:00PM (eastern)

REGISTER:      Click here

This webinar features EPA’s updated tool, “Preventive Maintenance for Small Public Water Systems Using Ground Water.” The event will feature the many advantages of implementing a preventative maintenance program. Participants will learn where to find the new electronic preventative maintenance logs and how to use the interactive PDF.

 

  1. HOW TO MOTIVATE YOUR EMPLOYEES AND KEEP YOUR CUSTOMERS HAPPY

DATE:              Wednesday, June 27, 2018

TIME:               2:00-3:00PM (eastern)

REGISTER:      Click here

Employees are a utility’s most important asset. How do you maintain this asset so that that employees are happy and motivated when they come to work? Does having happy employees help you have happy customers? Although a utility can’t control when a customer complaint will arise, they can control how employees and leaders handle the situation.

This webinar will teach utilities how to effectively address customer complaints and how to use strategic communication to increase customer and employee satisfaction. The webinar will also explore the relationship between employees and customers.